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HALF-DAY, MORNING TUTORIALS (0900 – 1230 hrs)
Tutorial A1: Six Sigma for Engineering Managers
TN Goh, CEO, Design Technology Institute, and Professor at National University of Singapore
Tutorial Outline:
Six Sigma as a framework for quality excellence has taken
industry by storm in the past two decades. Many books have
been written on this subject, and discussions abound as to
its contents, actual effectiveness, and suitability for specific
organization or situations. While many have vouched for the
power of Six Sigma, there are also others who see it as another
management fad that relies on packaging rather than substance.
One thing is clear: trainers and consultants of Six Sigma
have been demanding a high price for Six Sigma programs; many
managers would like to know more about Six Sigma – beyond
the hype and the mumble jumble - before committing substantial
company resources and manpower into it. This tutorial is designed
against this backdrop and is appropriate for those seeking
an objective view of Six Sigma. While the presentation will
cover the topics outlined below, an interactive format will
be adopted so that as many items of interest to the tutorial
audience as possible will be addressed.
· Motivation and basis for Six Sigma
· Metric for performance measurement and benchmarking
· Features of Six Sigma framework – what is new, and what
is not
· What makes Six Sigma work? Where does it work best?
· Six Sigma implementation: “Is it for me?” – costs and benefits
· Difference between Six Sigma and other quality improvement
initiatives
· A SWOT of Six Sigma: Strengths, Weaknesses, Opportunities,
Threats
Speaker:
Professor T N Goh obtained his PhD from the University of
Wisconsin-Madison and has three decades’ track record in research
and dissemination of information in the fields of Quality
Engineering and Quality Management. He is an elected Academician
of the International Academy for Quality, Fellow of the American
Society for Quality (ASQ), Honorary Member of the Singapore
Quality Institute, and a GE-certified Six Sigma educationalist.
In addition to general quality practitioners, more than a
thousand Six Sigma and DFSS (Design for Six Sigma) personnel
in a wide spectrum of companies in Asia-Pacific countries
have benefited from his expertise through short courses, formal
training and consulting. The ASQ cited Professor Goh “for
continuous outstanding contributions to the quality profession;
for taking an active role in leading a quality movement in
Singapore; for recognized accomplishments in the applications
of statistical methodologies for quality and productivity
improvements”.
Professor Goh is formerly Director, Office of Quality Management
of the National University of Singapore. He has published
widely on the application of methodologies for quality excellence.
Currently he is the Associate Editor for the Western Pacific
Rim of the Quality Engineering journal published by ASQ, as
well as editorial board member of several other technical
journals such as Quality and Reliability Engineering International,
International Journal of Reliability, Quality, and Safety
Engineering, International Journal of Quality Technology and
Quantitative Management, International Journal of Innovation
and Technology Management, International Journal of Production
Economics, and International Journal of Six Sigma and Competitive
Advantage.
Tutorial A2: An Intensive Workshop on the Buzan Mind Mapping?
Technique – A Swiss Knife for the Innovative and Creative-Minded
Person
Choon Boon Lim, Ngee Ann Polytechnic
Tutorial Outline:
Course Objective:
The objective of the workshop is to enable participants to:
a. understand and conceptualise the Buzan Mind Mapping? technique.
b. synergise their ideas and thoughts through the use of Mind
Maps?.
c. be able to confidently use Mind Maps? in the workplace
and at home.
For Whom:
The workshop is intended for all interested persons (CEOs,
Engineers, Managers and Executives) in the areas of R&D,
projects, production and operation, quality and reliability,
engineering, management, human resources and others.
Methodology and Content:
The workshop is conducted in a fun and interactive approach.
Participants will be guided, through lectures and hands-on
mind mapping? exercises. Areas covered will be on the brain
skills and how the brain functions. Understanding the laws
of mind mapping? and how to apply it correctly and properly.
Practical tips of how to mind map? in real-time, problem areas,
and how to avoid them. Case studies of other mind maps? applications
in note taking, discussion, brainstorming, creative thinking,
planning, organising, and others.
Speaker:
Mr Lim Choon Boo is a Principal Lecturer with the Multidicipline
Engineering (MDE) Division of the School of Engineering, Ngee
Ann Polytechnic. He uses “Real-time Mind Mapping?” extensively
and professionally at both personal and senior executive levels
within Ngee Ann Polytechnic. With more than 25 years of educational,
managerial and industrial experiences and as a certified Buzan
Licensed Instructor (Buzan Centres, UK), he is therefore,
well suited to lead MM courses and workshops on the applications
of this wonderful technique for groups ranging from general
audiences, engineers, managers and executives to very senior
management levels.
He is also a frequently sought after speaker and trainer
by organisations from both the public and private sectors
in the areas of Mind Mapping?, education and teaching, innovation
and creativity, thinking and learning, intellectual capital
development of businesses and organisations, product marketing
and presentation and others.
He was attested as being a master mind mapper? and one of
the world’s best, by none other than, Mr Tony Buzan, the inventor
of Mind Mapping? in Nov 2001.
Tutorial A3: Publishing in IEEE Transactions on Engineering
Management and Other Top Journals
G Farris, IEEE
Tutorial Outline:
Publishing in international journals is important to the careers
of scholars in most educational institutions, yet many experience
frustration upon submitting their research papers. Scholars
have come to expect critical comments from reviewers on work
which they believe to be close to perfection, and in the majority
of cases, submitted papers are rejected by top international
journals. This high degree of frustration and rejection is
caused by multiple sources including the quality of the research
itself, the quality of the written report of the research,
mismatches between the paper and journal to which it is submitted,
management problems at some journals resulting in slow reviews,
and poor communications among authors, reviewers, and editors.
In today’s tutorial we shall discuss the reviewing and publishing
process, using IEEE Transactions on Engineering Management
as an example. First, the overall process of submission and
review will be described. Next, the perspectives of the various
parties involved in the review process—Authors, Editors-in-Chief,
Department Editors, Editorial Assistants, Editorial Review
Board members, and Ad Hoc Reviewers will be discussed. Finally,
suggestions will be offered to authors as to how to choose
journals for particular papers, how to prepare a manuscript
for submission, how to prepare a useful transmittal letter
to the Editor-in-Chief, how to respond to reviewer comments,
how to prepare a revised manuscript, and what to do with a
rejected manuscript.
Participants in the tutorial should reflect on their own experiences
as researchers, authors, reviewers, and editors, and they
should come to the tutorial prepared to discuss their own
experiences in submitting papers to top journals.
Speaker:
George F. Farris is Professor of Management and Director of
the Technology Management Research Center at Rutgers University.
Previously he was Acting Dean of the Graduate School of Management
at Rutgers, Professor of Administrative Studies at York University
in Canada, Ford Foundation Professor of Management at the
European Institute for Advanced Studies in Management in Belgium,
and Associate Professor of Organizational Psychology and Management
at M. I. T. He received his Ph. D. at the University of Michigan
and his Bachelor's at Yale.
The management of technological innovation is a central focus
of his research, teaching, and consulting. His research investigates
creative performance by individuals and teams of technical
professionals and factors which facilitate translating their
work into technological innovation of economic value. He has
studied the creation of technological breakthroughs by winners
of the National Medal of Technology, compared the performance
and work experiences of foreign-born and American-born scientists
and engineers, evaluated traditional and innovative reward
and recognition systems in R&D, and examined strategic
alliance and knowledge management networks in acquiring external
technology. Professor Farris has conducted research, given
invited seminars, and advised top management at a number of
major industrial companies and government laboratories in
the United States and abroad. His numerous scholarly publications
have appeared in journals such as Administrative Science Quarterly,
Journal of Applied Psychology and IEEE Transactions on Engineering
Management, and his work has been cited several times in the
Wall Street Journal.
Professor Farris is a Fellow of the American Association
for the Advancement of Science (AAAS) and the Center for Innovation
Management Studies (CIMS). He is Editor-in-Chief of the IEEE
Transactions on Engineering Management and a Senior Member
of the IEEE. A member of the Editorial Board of the Journal
of Engineering and Technology Management and a frequent review
panelist for the National Science Foundation, he was elected
Division Chair of the Technology and Innovation Management
Division of the Academy of Management.
HALF-DAY, AFTERNOON TUTORIALS (1400 – 1730 hrs)
Tutorial B1: Effective Leadership in R&D and Technology-Based
Team Environments
Hans J. Thamhain, Bentley College
Tutorial Outline:
This intensive workshop addresses the challenges of managing
and leading in technology-oriented project environments: stimulating
innovation, dealing with risk, uncertainty, time and resource
pressures and sustained development. The seminar provides
seasoned managers and leaders in R&D and technology-based
project environments with a forum for discussing contemporary
management concepts, tools and techniques suitable for managing
in these dynamic and often non-linear processes.
The emphasis is on best practices. Working interactively in
small groups, participants will analyze complex R&D/project
scenarios, discuss challenging problems, share experiences
and work out potential solutions. Participants will also apply
the latest techniques for planning, tracking and controlling
technical projects, compressing the time-to-market cycles,
managing innovation under cost and time constraints, establishing
early warning systems, leading self-directed project teams,
dealing with interruptions, risks, conflict and commitment,
and applying contemporary management concepts, such as critical
chain, maturity model and six sigma to R&D and project
management situations.
Speaker:
Dr. Hans Thamhain specializes in the management of projects
and technology. He has combined a career of RD&E and business
management with university teaching and research. Currently
a Professor of Management and Director of Project Management
Programs at Bentley College, Boston, his industrial experience
includes twenty years of high-technology management positions
with GTE/Verizon, General Electric and ITT. Dr. Thamhain has
PhD, MBA, MSEE and BSEE degrees. He is well known for his
research on technology-based project control and team leadership,
and has written over seventy research papers and five professional
reference books in project and technology management. Dr.
Thamhain is the recipient of the IEEE Engineering Manager
of the Year 2000 Award. He is certified as New Product Development
Professional, NPDP, and Project Management Professional, PMP.
Tutorial B3: Managing Yourself - A strategy for enjoying self-employment
Anthony F. Bainbridge, CEng FIEE MIEEE
Tutorial Outline:
In recent years increasing numbers of well qualified and experienced
engineers around the world have either chosen to become self-employed
or been forced by redundancy to establish their own businesses.
The challenge to the individual and the family arising from
this change is often substantial.
The world of work is in transition, and will be very different
in the next 20 years. But many forces are on the side of the
individual. There are many clients who find it necessary to
employ good consultants. The market is a busy and well populated
one. The Internet is a democratising capability, because it
can transfer power away from government and business towards
ordinary people like you and me. In short, there is plenty
of business to be gained. But we need to learn the skills
to find it.
We must begin by taking control of our personal and professional
development, and of the way we earn throughout our working
lives. No one else will do this for us. We have to learn how
to market, promote and sell ourselves. We have to understand
what quality means. And we have to be in the knowledge management
business. But there is plenty of evidence that these skills
can be acquired, and when the necessary self-confidence is
there, so are the clients. You have nothing to fear but fear
itself - and inactivity.
This seminar will explore the issues which, for most consultants,
dominate our thinking in the early days. The aim is to help
you to understand your attitudes and motivation, and consider
your strengths and weaknesses, both by yourself and in groups,
so that by the end of the workshop you will feel able to face
that amazing learning curve with somewhat greater confidence.
We shall also discuss the prospects for establishing consultants
learning networks hosted by IEEE and IEE.
Speaker:
Anthony Bainbridge works with clients to achieve the management
culture required by the best of modern practice, embracing
cost-effective quality management and quality assurance for
customers. Issues are addressed through detailed attention
to internal processes, performance measures, customer/supplier
interfaces and management development programmes. He is a
co-founder of Enigma Ventures (UK) Ltd, whose objective is
to grow technology-based companies through capital injection
and active direction at Board level, and to provide advice
and assistance to SMEs in all aspects of their development;
and is lead consultant with Quality of Sales Ltd, a UK company
dedicated to helping technology organisations promote and
sell their capabilities worldwide.
Anthony Bainbridge researched aircraft engineering systems
in the Ministry of Defence, and later joined the Department
of Trade & Industry with responsibility for sponsorship
of the civil aerospace and avionics industries. Subsequently
in industry he was a Project and Business Manager in high-technology
aerospace development programmes, before turning to his specific
interests in the development of management skills, customer
relations and quality improvement. He is co-founder of the
Consultants’ Professional Network and the Management Network
in the UK Institution of Electrical Engineers (IEE). He is
a Tutor and Supervisor for the Engineering Management Partnership
(using distance learning methods for engineers moving into
management).
Tutorial C1: Knowledge Management to Power Your Organization
HT Loh, Design Technology Institute Ltd
Tutorial Outline:
With the recent explosion of information technology, massive
amount of data has become readily available in many organizations.
Either due to lack of know-how or resources, much of these
data is currently used for archival purposes only. However,
there is a huge amount of knowledge/information embedded in
these databases which when discovered can result in enormous
saving in time and cost.
Knowledge management (KM), in an organisational sense, is
the management of all, or some part, of the knowledge process.
The key component of knowledge management is the information
technology (IT) that move and transform data, information,
and knowledge.
Data/Text Mining is the process of discovering valid, potentially
useful and ultimately actionable knowledge/information from
huge databases, which has been widely applied in knowledge
management recently. It involves a confluence of techniques
from many disciplines such as computer science, statistics,
mathematics and engineering. It has been applied to many different
industries, namely; banking, medical, semi-conductor, food
and bioinformatics with great success.
In this tutorial the focus would be the application of knowledge
management techniques in the product development process.
The main highlights of the tutorial would include
? An introduction to the basic ideas of data and text mining
within knowledge management
? Major operations within data mining and text mining
? Real-life case studies
? Current status and future directions in research and applications
Speaker:
Dr Loh Han Tong is an Associate Professor in the Department
of Mechanical Engineering at the National University of Singapore
(NUS). Until very recently, he was also the Director (Education)
of the Design Technology Institute Ltd.
He is also a Fellow of the Singapore-MIT Alliance, which
is an innovative engineering education and research collaboration
between MIT, NUS and NTU to promote global education and research
in engineering.
Dr Loh obtained his Bachelor and Master of Engineering from
the University of Adelaide and the National University of
Singapore respectively. He continued his education at the
University of Michigan (Ann Arbor) where he received his M.S.
and PhD.
Dr Loh's research interests are in the areas of data mining,
rapid prototyping, robust design and computer aided design.
To register for the tutorial(s), please download the tutorial
registration form, complete and fax it to (65) 6295 5792.
IMPORTANT NOTICE:
§ The organiser reserves the final rights to cancel or change
the tutorial(s) due to unforeseen circumstances, or if the
number of participants registering for a particular tutorial
is too small.
§ In the event of any cancellation(s), all participants would
be informed and the registration fee refunded.
§ Neither the organizer nor its employees or its appointed
PCO shall be liable in Singapore or elsewhere to the registered
participant in contract, tort or otherwise except as expressly
stated in the Tutorial Registration form.
Registration Details
1. Registration payment can be made via credit card (Visa,
Master), or cheque/bank draft.
2. All cheques / bank draft should be made payable to "IEEE-IEMC
2004” and mail to the secretariat. Kindly indicate your name,
contact number and name of the conference (IEMC 2004) at the
back of the cheque/bank draft.
3. Only cheques drawn from a Singapore bank is acceptable.
Personal checks, money order and wire transfers are not accepted.
4. Registration will only be confirmed upon receipt of payment.
Cancellation Policy
1. A 50% refund will only be made for cancellations made in
writing and received by the secretariat on or before 31 Aug
2004.
2. Refunds will only be made after the conference
3. Any other refunds will be made at the sole discretion of
the organiser.
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