The Quality Edge has been much advanced in the form of quality management philosophy (e.g., Deming and Juran), customer focus and retention, strategic quality planning, quality assessment (e.g., ISO series, national quality awards), leadership, etc. The objective of this course is exposure to management issues facing contemporary business organizations.
This course focuses on the planning, organizational, and human dimensions of quality management. It begins with an overview of the fundamental nature of quality, followed by coverage of quality management philosophies and practice principles of the present decades. Next are discussions on the importance of strategic quality planning and what it means to imbue an organization with a quality culture and a central focus on the customer. Organizational theories of human behavior pertaining to quality planning and management are next discussed. Included here are topics such as leadership, motivation, and the need for achievement.